RETURNS & EXCHANGES
Since we check all goods before sending out, we do not exchange any good. All sales are final. We just accept returns due to damaged good or defectives through transportation. If we have approved a return, items need to be returned with proof of purchase within 7 days upon receipt. We do not take responsibility for losses of or damages to returned goods during transit. Usage of a trackable system to return any items to us is strongly recommended. Refund will take place after we received the returned goods. Returns without any query approval will not be accepted. Please do not send your purchase back without any query approval to us or to the manufacturer.
In some cases we accept to exchange the products for sizing issues, although we strongly recommend to check our sizing charts carefully or to write us an email before submitting your order to firstname.lastname@example.org.
If you send back a jacket it has to be marked "Return of a Swiss product for exchange/refund" including the original invoice on the package.
Following cancellation or approved return, we will refund you the price paid for the cancelled order (or part of the order), minus any collection or return charges (if any). We will also refund any standard delivery charges paid, or an amount equal to those charges if you elect to use a more expensive delivery method. We will pay the refund within 30 days after the day:
- You notified us to cancel your order, where you have not received the goods (and the goods have not been dispatched to you) or where we have agreed to collect the goods; or,
- We receive the approved goods you returned to us, where you are in receipt of the goods.
In case of cancellation, we will refund you using the same means of payment as you used to pay for your order if possible. In case of damaged goods and approved returns, we will refund you first with a voucher as high as the paid amount. We will not refund until we have received the goods.
We will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for authorized goods.